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Microsoft 365 Outlook Part 1: Managing Your Calendar
R199.00View the calendar, manage appointments, manage meetings, and print your calendar. -
Business Process Management
R199.00To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered. -
Writing for the Web
R199.00This course will teach you how to design and structure web writing, create eye-catching headlines, develop user-friendly websites, add audio and video to your writing, and leverage search engine optimization to get noticed. -
Public Speaking: Speaking Under Pressure
R199.00This course will take you through preparing an effective presentation. Topics include planning your speech, identifying your audience, connecting with the listener, developing key themes and sentences, structuring your ideas, and managing nervousness and body language. Youll focus on short responses and learn ways to expand a basic presentation. -
Customer Service Training: Managing Customer Service
R199.00In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchards Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge. -
Microsoft 365 Outlook Part 1: Reading and Responding to Messages
R199.00Customize reading options, work with attachments, and manage your message responses -
Working with the Media: Creating a Positive Working Relationship
R199.00You are going to have a good grasp of the interview process when you are done of this course, from the perspective of a regular citizen or as a professional spokesperson. In addition to speaking to the media, youre going to learn how to pass your message along via a press release or media package. Libel and slander will come under consideration as well as various types of media outlets and the concept of a professional relationship with the media versus a personal one. -
Crisis Management
R199.00To begin this course, you will learn how to put the right people in place with a crisis management team and appropriate training. Then, you will learn how to identify and assess crisis risks, develop a response process, and gather appropriate resources. You will also learn how to respond to, document, and investigate crises; establish an emergency operations center; create a continuity plan; and recover from a crisis. -
Microsoft 365 SharePoint: Configuring Site Settings
R199.00In this course you will learn how to: Configure site search options, Change site administration and navigation settings, and Configure site permissions. -
Introduction to HTML and CSS Coding: Getting Started with CSS
R199.00In this course you will learn how to add the tag to the HTML code, add colors to elements with CSS, and use identifiers to select elements to style. -
Business Ethics for the Office
R199.00In this course, you will learn what the terms ethics, morals, and values mean. Then, you will learn about several different ethical frameworks, including Kohlbergs six stages, philosophical approaches, personal values, and codes of ethics. You will also learn how to avoid ethical dilemmas, make ethical decisions, handle common ethical dilemmas, and recover from mistakes. -
Project Management Fundamentals
R199.00In this course, you will learn what a project is and what a project manager does. You will also learn about the life cycle of a project. In particular, you will focus on the conceptual phase of project management, where you identify, prioritize, and scope a project idea. -
Basic Internet Marketing
R199.00In this course, you will learn how to market online, where your target market is, and what results you are getting. You will also learn about search engine optimization, e-mail campaigns, pay per click advertising, and more. -
Telemarketing: Using the Telephone as a Sales Tool
R199.00In this course, you will learn how to communicate effectively over the telephone, develop your personal telemarketing script, and close a sale. Youll also learn how telemarketing can add to your sales strategy. -
Microsoft 365 Outlook Part 1: Working with Tasks and Notes
R199.00Create and manage tasks, and manage notes.