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Microsoft 365 Outlook Part 1: Customizing the Outlook Environment
R199.00Customize the Outlook interface, and create and manage Quick Steps. -
Microsoft 365 Outlook Part 1: Getting Started With Outlook 365
R199.00Navigate the Outlook interface, perform basic email functions, and use Outlook help. -
Creating Winning Proposals
R199.00In this course, you will learn how to locate potential funders and how to match funders interests with organizational needs. Along the way you will also learn the basic elements of proposal writing for not-for-profit organizations and learn to understand the process for successful proposal writing and how to build effective relationships with funders. -
Introduction to HTML and CSS Coding Part 2: Performance and Organization
R199.00In this course you will learn about strategy and structure, object-oriented CSS, scalable and modular architecture for CSS, and reusable code. -
Measuring Training Results
R199.00In this course, you will learn how to measure training results using Donald Kirkpatricks four-level evaluation model. You will also learn about essential tools and techniques, including cost-benefit analysis and return on investment. -
Call Center Training: Sales and Customer Service Training for Call Center Agents
R199.00In this course, you will learn how to present yourself appropriately on the telephone. You will also learn tips for saying no, giving bad news, selling on the phone, overcoming objections, dealing with difficult customers, taking messages, and managing voice mail. We will also share a basic telephone script that you can customize. -
Writing a Business Plan
R199.00In this course, you will learn the essential steps for creating a business plan, including creating a first draft; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms. -
Overcoming Objections to Nail the Sale
R199.00In this course, you will learn how to overcome objections, identify buying signals, and close the sale. You will also learn supporting skills, like building credibility, being observant, and communicating well. -
Negotiating for Results
R199.00In this course, you will learn about the different types of negotiation, characteristics of a successful negotiator, and building win-win solutions. You will also learn about the four phases of negotiation: preparation, exchanging information, bargaining, and closing. -
Microsoft 365 Outlook Part 1: Reading and Responding to Messages
R199.00Customize reading options, work with attachments, and manage your message responses -
Body Language: Reading Body Language as a Sales Tool
R199.00In this course, you will learn how to interpret personal space, gestures, facial expressions, body movements, and posture. Youll also learn how to send the right message with body language, dress, and personal interactions.